I've signed up for a Boost Bank account via the Boost Bank app but encountered an error message when I tried to redeem the Promocode on the Boost app. What should I do?

To resolve this issue, follow these steps:​​

 

Step 1: Please ensure you're using the latest app version (v7.2 and above for both iOS and Android)

 

Step 2: Link your Boost Bank account to the Boost app. Open your Boost app, tap on the 'Bank' icon, enter your BANK PIN, and log in to your Boost Bank dashboard.​​

(Skip this step if you signed up for your Boost Bank account via Boost app)

 

Step 3: Retry redemption process. After successfully logging in to your Boost Bank dashboard, return to your Boost app home screen, go to Profile > Redemption Code, and retry the redemption process again. You should now be able to redeem it successfully.​​